Hearing aid repairs
Hearing Aid Repair in Great Neck, NY
Gone quiet? Sounding weak? Cutting in and out? Most hearing aid problems are fixable — often in a single visit — and we are glad to look at devices purchased anywhere.
A hearing aid that is not working is not a small problem
If you rely on your devices, a fault is not an inconvenience — it is a day of missed conversation. Most people wait longer than they should, either because they assume the device is finished or because getting it looked at feels like a production.
It usually is not. Hearing aids live in a warm, humid, waxy environment and are worn twelve hours a day, so the most common failures are exactly what you would expect: blockages, moisture, worn tubing, tired receivers and dirty microphone ports. Those are routine fixes.
Devices from any provider
You do not have to have bought your hearing aids from us. Bring them in with whatever came with them — charger, case, app details, paperwork — and we will tell you what we can do in the office and what needs the manufacturer, before we start.
Sometimes the device is fine
If hearing aids sound worse than they used to but test clean, the change may be in your hearing rather than the hardware. That is why a repair visit includes a look at whether the programming still matches a current audiogram — and why we may recommend a hearing evaluation before adjusting anything. If it turns out your devices are simply reaching the end of their working life, we will discuss what replacing them would involve without pressure.
Common problems
Bring them in if any of this sounds familiar
Most of these have straightforward causes. Very few of them mean the device is finished.
- It has stopped working entirely — no sound at all, even with a full charge or a new battery.
- Sound is weak or muffled compared with how it used to be.
- Sound cuts in and out, or crackles intermittently.
- It whistles or squeals when you insert it, chew, or turn your head.
- It is uncomfortable, feels loose, or falls out during the day.
- It needs cleaning — wax, debris or moisture around the receiver, dome or microphone ports.
- The battery or charge does not last the way it once did.
- It simply does not perform like it used to, and you cannot say exactly why.
What we do
What happens at a repair visit
Inspection
We examine the devices under magnification — receivers, microphone ports, wax guards, domes, tubing, battery contacts and charging points — and check your ears for wax while we are at it.
Cleaning and part replacement
Wax guards, domes, tubing and filters are replaced as needed. A surprising proportion of “dead” hearing aids are blocked, not broken.
Listening check
We listen to the devices to confirm output is clean and consistent, and compare left against right.
Programming check
We confirm the settings still match your hearing. If your audiogram has changed, reprogramming may be the real answer.
Fit assessment
Feedback, discomfort and devices working loose are usually fit problems. We check retention and seal rather than just turning the volume down.
Manufacturer service if required
If the fault needs factory repair, we handle the process and explain the timeline, warranty status and cost before anything is sent.
Keeping them working
Simple habits that prevent most repairs
- Wipe devices down daily with a dry cloth — never water, alcohol or solvents
- Change wax guards on the schedule you were given, not when sound disappears
- Keep devices away from moisture: shower, pool, sauna, and hot cars
- Put hearing aids in after hairspray, lotion and sunscreen, not before
- Store them in the charger or case overnight, opened up to dry if battery-powered
- Come in for a professional clean periodically rather than only when something fails
Need help now?
Need Help With Your Hearing Aids?
If your devices have gone quiet, weak or intermittent, do not wait it out. Bring them to our Great Neck office and we will find out why.
Questions
Hearing aid repair FAQs
Can hearing aids be repaired?
Very often, yes. A large share of problems are caused by wax, moisture or worn components — blocked wax guards, split tubing, failed receivers, damaged domes, dirty microphone ports — and are resolved in the office. Faults that require opening the device, or that fall under warranty, are sent to the manufacturer for service, and we will tell you clearly if that is the case.
My hearing aid stopped working. What should I check first?
Confirm it is charged or has a fresh battery, look for wax in the wax guard and dome, check tubing for splits or moisture, and make sure the device has not been left in a program or muted from the app. If none of that resolves it, bring it in rather than digging at it with a tool — most in-office repairs are quick, and pushing wax further in is not helpful.
Do you service hearing aids purchased somewhere else?
In many cases, yes. Bring the devices along with any chargers, accessories, apps and paperwork. What we can do depends on the manufacturer and whether the devices can be accessed with our programming software — we will tell you honestly what is possible before doing anything.
How much does a hearing aid repair cost?
[REPAIR PRICING AND WARRANTY POLICY — to be supplied by the practice] Cost depends on whether the fix is in-office, whether parts are needed, and whether the device is still under manufacturer warranty. We will tell you the cost before proceeding.
How long does a repair take?
Cleanings, wax guard changes, re-tubing and many adjustments are done during the visit. Repairs that require the manufacturer take longer, and turnaround depends on the manufacturer and the fault. [LOANER DEVICE AVAILABILITY — to be supplied by the practice]
My hearing aids work but do not sound like they used to. Is that a repair?
Sometimes, and sometimes it is your hearing that has changed rather than the device. That is why we check both: we inspect and test the hearing aids, and we look at whether the programming still matches a current audiogram. If your hearing has shifted, the fix is reprogramming, not repair.
Related services
- Consultations & Fittings Devices programmed to your audiogram and verified on your ears — not set to a factory default and handed over.
- Hearing Aids Guidance on styles and technology levels, matched to your hearing, your budget and the situations you actually struggle in.
- Comprehensive Hearing Evaluations A full diagnostic assessment that measures how you hear tones and understand speech, and explains what the results mean in everyday terms.
- Assistive Listening Devices Technology for the specific situations that stay hard — the phone, the television, a lecture hall, a noisy restaurant.
Need help with your hearing aids?
Request an appointment and bring your devices in. Most problems are identified during the visit.
Elite Audiology PC · 233 E Shore Rd, Suite 210, Great Neck, NY 11023